Important: COVID-19 Updates

Message from HCCC President Chris Reber – March 30, 2020

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Coronavirus Updates (March 21, 2020)
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To get the latest updates, visit our Coronavirus (COVID-19) Resources Page



  • To facilitate the continuation of instruction the Center for Online Learning (COL) has outlined the following strategies and processes for students.

    Contact us at with any questions regarding the information below.


    Section 1: Preparation

    To prepare yourself to work through a contingency please use the provided resources and checklist. These do not cover everything but have organized identified needs.

    1. The Student Introduction to Online Learning Webinar will cover:

    Student Training Times: ( Click the link 15 minutes before the scheduled time to setup and be ready)
    Thursday, March 26th | Time: 3pm
    Friday, March 27th | Time: 6pm
    Monday, March 30th | Time: 6pm
    Tuesday, March 31st | Time: 12pm
    Friday, April 3rd | Time: 2pm

    1. How to Login to Canvas
    2. How to self-enroll in the Classroom Students Guide to Canvas Online
    3. How to get support from Canvas
    4. Canvas basics overview:
       •   How to access your course
       •   How to set up notifications
       •   How to contact your instructor (use HCCC email or Canvas Inbox)
       •   How to access announcements
       •   Download syllabus and other content files
       •   Upload an assignment
       •   Reply in Discussion forum
       •   How to access grades/comments

    2. Ensure you have access to your course through a computer preferably.

    • a. If not, do you have regular access to a smartphone? Does your smartphone have consistent Wi-Fi internet access?
    • b. If you do not have regular access to a computer or smartphone with consistent access to Wi-Fi, students and faculty have access to the College libraries where they can use needed technology.

    3. Join the online orientation to familiarize yourself with online instruction.

    4. Familiarize yourself with the additional resources on the MyHudson portal Online learning page ( and website pertaining to online instruction (

    5. Ensure that you have access to all the files you may need by saving them to a USB flash drive or OneDrive Offsite Access To College Documents.

    6. Free Internet information
    FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
    Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
    Charter Free Internet offer for 2 months
    AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
    Verizon COVID-19 response: no special offers, but following the FCC agreement.
    Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
    T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.


  • Section 2: The Ways Classes May Continue

    Many faculty have chosen to continue your class instruction through Canvas, but there are additional methods that they can use. Your class may be continued using any combination of the following:

    1. Canvas (Recommended)

    2. WebEx

    3. HCCC Email


    1. All course sections have a shell on Canvas that instructors can fill with course information, instructional materials, and assignments.

    2. Each course’s instructor and enrolled students have access to a course’s Canvas shell.

    3. Click on the link in the portal to enroll in the free course ‘Classroom Students Guide to Canvas Online (Orientation)’.

    4. Resource Page on the HCCC Website and also can be found in every CANVAS course. This shows you how to get support.

    5. 24/7/365 support from Canvas through chat, email, and call-in (833-225-1548).

    At this time WebEx cannot be used inside Canvas. However,you can send the link to your room through an email or announcement in your Canvas course.

    WebEx is HCCC’s videoconferencing tool and is another option for maintaining instructional continuity. Instructors will set up their sessions. WebEx does require license holders to download software. If instructors choose to use this they will send you information and a link to join the video conference.

    Workshops are available online on registering here.
    Click here

    How To:
    Cisco WebEx Coping with Low Bandwidth
    Cisco WebEx Remote Working Best Practices
    E-book on WebEx meetings
    Faculty and Student Essentials eBook


    Instructors will normally contact students via email. Ensure that you check your SCHOOL email regularly. There is a section on how to communicate through email in the student orientation.


    Section 3: Useful Links

    1. Center for Disease Control
    2. World Health Organization
    3. Canvas Student Orientation
    4. Library hours