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Hudson County Community College (HCCC) is an award-winning, comprehensive urban college serving one of the most historic and ethnically diverse areas of the United States. HCCC students were born in 119 countries and speak 29 different languages. The diversity and the multitude of our community’s cultures, life experiences, skills and aspirations, are the very values and traits that empower us to be productive and caring members of our society.
HCCC embodies an unwavering commitment to student success and an intentional focus on diversity, equity, and inclusion. In 2019, the President’s Advisory Council on Diversity, Equity and Inclusion (PACDEI) was instituted to develop new levels of understanding and access and advance the College’s commitment to transparency and inclusion. We are proud of the differences we share, which are the foundation for the life changing and transformational education we offer and the social mobility we provide to the communities we serve.
HCCC has three campuses located just minutes from Manhattan: the Journal Square campus in Jersey City and North Hudson Campus in Union City are adjacent to vital transportation hubs; the Secaucus Center has abundant parking. Fully accredited by the Middle States Commission on Higher Education, the College offers courses and classes in a wide variety of disciplines to the people and businesses of Hudson County, one of the most ethnically diverse areas of the United States. The College was recently recognized with the 2021 Association of Community College Trustees (ACCT) Northeast Regional Equity Award, and the 2021 INSIGHT Into Diversity’s Higher Education Excellence in Diversity (HEED) Award. In 2016 the Gabert Library was one of three academic libraries in the United States to receive the Excellence in Academic Libraries Award from the Association of College and Research Libraries (ACRL), and in 2019 the HCCC Tutoring Center received the Frank L. Christ Outstanding Learning Center Award for Two-Year Institutions. In 2019, the College joined Achieving the Dream, a network of high achieving community colleges, part of its expanding effort toward continuous improvement in student success.
HCCC has partnerships with every major four-year college and university in the greater New Jersey-New York area and beyond, accommodating seamless transfer of credits for further undergraduate and graduate education. Hudson County Community College is proud of its culture of care and invites applications from those wishing to join a community dedicated to promoting student success in all forms.
The Information Technology Services department is currently searching for a Senior Audio-Visual Analyst reporting to the Help Desk Manager, position responsibilities include, but are not limited to the following:
Troubleshooting and correcting computer problems; identifying, evaluating, and selecting the hardware and software needed to provide solutions; supporting remote learning and services; providing telephone, face-to-face, and online support to computer users; installing appropriate software and hardware; connecting computers and peripherals to the campus network; working with the Help Desk Manager on projects as appropriate; working with other technical staff, and end-users; undertaking record keeping and reporting functions for the area of responsibility. The successful candidate will maintain a ticket request log, including updating user requests, work performed, and resolution. Performs other related technical support activities, as required. Participates in special projects as needed. Remains flexible and adaptable work schedule and work assignments as defined by organizational and department needs.
Minimum of a High School diploma or GED with one year of related technical work experience required; Fundamental knowledge of basic systems analysis, computer networking, and data communications. Working knowledge of audio-visual standards and technologies. Excellent oral and written communication, customer service skills, and the ability to communicate technical guidance and instruction to users with limited technical background are required. Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
Associate degree with two years of related technical experience and technical certification preferred.
June 15, 2023
For full consideration please send resume, cover letter, salary expectations, and a list of three professional references to Help Desk Manager, Kenneth Melewski at kmelewskiFREEHUDSONCOUNTYCOMMUNITYCOLLEGE.
As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.