Outlook

About This Class

This class will provide the foundational skills for the most widely used e-mail services in businesses today. Learn how to send, receive, reply, and delete messages; dispose of junk mail; and send and open attachments. 

Takeaways

Upon completion of the training, students will be able to: 

• Describe types of E-Mail Accounts 
• Create and Change an E-Mail Account 
• Open, Print, and Edit Messages 
• Open and Save Attachments 
• Reply, Forward, and Re-Send Mail 
• Delete Messages 
• Organize Messages 
• Manage "junk" mail 
• Use the Address Book 
• Insert Attachments 
• Send and open attachments 
• Insert Hyperlinks 
• Use the Drafts Folder 
• Use Outlook’s Calendar 
• Create a New Appointment 
• Manage Appointment Options 
• Customize How You View Your Calendar 
• Create a Contact 
• Create a Distribution Lists 
• Understand Editing Tasks 
• Customize How You View Tasks 
• Create and Edit Notes 
• Understand Note Options 
• Set Journal Options 
• Create and Edit a Journal Entry 
• Customize Journal Views 
• Understand the dangers of viruses 
• Apply proper business e-mail behavior 
• Apply proper business e-mail behavior 

 Preparation 

• Pre and post assessment for all classes and students taking part in this program. 
• Assessment scores from the TABE, Best Literacy, Customer Service Inventory and the NJCCC PC Skills assessment instruments will be compiled. 
• Understand, read and write English language 
• Have basic computer knowledge  
• Basic knowledge of video conference platforms 
• Internet connection 
• Laptop, Personal Computer, notebook 

Contact Information

School of Continuing Education and Workforce Development
161 Newkirk Street, Suite E504
Jersey City, NJ 07306
(201) 360-5327